SAP Field Service Management (FSM)

Empowering your field teams with the tools to deliver faster, smarter service.

 

SAP Field Service Management (FSM) helps organisations manage complex service operations—from job scheduling and technician dispatch to mobile execution, time capture, and real-time customer updates. FSM connects your service teams, systems, and customers to improve first-time fix rates, reduce operational costs, and enhance customer satisfaction.

 

At Plum Group, we help clients implement and integrate FSM to streamline service delivery and unlock value from their field operations.

 

SAP FSM Offers

• Optimised Scheduling & Dispatching
  AI-driven scheduling and routing ensure the right technician, with the right skills and parts, arrives on time—every time.

• Mobile Field Execution
  Technicians use mobile apps to access jobs, update work status, capture time, add notes/photos, and complete service documentation on-site.

• Real-Time Visibility
  Live dashboards give dispatchers and service managers insight into field activities, technician location, and job progress.

• Customer Self-Service
  Allow customers to schedule service, track technician arrival, and view job updates—improving transparency and satisfaction.

• Integrated Service Processes
  Connect FSM with SAP S/4HANA, ECC, or CRM to create seamless end-to-end service workflows from order to invoicing.

 

Our Approach

We help clients move beyond paper-based processes, disconnected systems, and inefficient scheduling to build high-performance service operations.

• Service Process Design – Mapping FSM to your real-world operations, asset types, and workforce model

• Integration with SAP ERP – Seamless integration with backend systems for parts, billing, asset history, and service contracts

• Mobile Rollout & Training – Enabling technicians with intuitive tools and the confidence to use them

• Change Management – Engaging your service teams to ensure successful adoption in the field

• Performance Optimisation – Fine-tuning dispatch logic, KPIs, and mobile workflows based on live usage and business goals

 

Who SAP FSM Is For

• Organisations with field technicians, service engineers, or mobile maintenance teams

• Businesses looking to reduce service delays, paperwork, and rework

• Asset-intensive companies seeking real-time visibility and control over field operations

• Enterprises modernising field service as part of wider S/4HANA or EAM initiatives

 

Why Plum Group?

We understand both the business challenges and the operational realities of field service. Our consultants bring practical experience in service management, SAP integration, and field team enablement—ensuring FSM delivers results on the ground.

 

As a certified SAP partner and authorised reseller, we can also supply SAP FSM directly—providing the right licensing and tailored support to get your solution live and delivering value quickly.

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With Plum Group, you don’t just digitise field service—you make it a competitive advantage.