SAP Customer Experience (CX)

Connected experiences that convert, retain, and grow customer value.

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SAP Customer Experience (CX) is a suite of cloud-based solutions that support every stage of the customer journey—from marketing and commerce to sales, service, and customer data management. It helps businesses deliver consistent, personalised experiences that drive loyalty and revenue across all channels.

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At Plum Group, we help clients implement SAP CX solutions that align with their sales and service models—bridging front-office engagement with back-office execution.

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SAP CX Offers

• Sales & Service Cloud
  Equip sales and service teams with tools to manage leads, opportunities, interactions, cases, and follow-ups—anytime, anywhere.

• Commerce Cloud
  Support personalised, omnichannel commerce experiences across B2B and B2C models, with powerful product, pricing, and content capabilities.

• Marketing Cloud
  Deliver targeted, automated campaigns using customer segmentation, behaviour tracking, and real-time engagement insights.

• Customer Data Platform (CDP)
  Unify customer data across touchpoints, ensuring privacy-compliant, consent-based personalisation at scale.

• Integration with SAP ERP
  Seamlessly connect CX front-end processes with backend systems like S/4HANA, enabling accurate pricing, inventory, orders, and billing.

 

Our Approach

We focus on aligning SAP CX to your customer engagement strategy—whether you’re looking to grow online revenue, improve service delivery, or gain better visibility across channels.

• CX Roadmap & Solution Fit – Identifying the right CX components based on your sales, service, and marketing needs

• End-to-End Process Design – Ensuring customer-facing processes connect seamlessly with supply chain, fulfilment, and finance

• Integration Strategy – Designing clean data and process flows between CX systems and SAP ERP, CRM, or third-party platforms

• User Experience & Adoption – Creating intuitive, role-based experiences that improve productivity and adoption

• Analytics & Performance – Enabling actionable insights into pipeline, conversion, churn, and customer satisfaction

 

Who SAP CX Is For

• B2B or B2C businesses looking to unify sales, service, and commerce

• Marketing teams wanting targeted, data-driven engagement

• Customer-centric organisations needing visibility across all channels

• Businesses aiming to align front-office engagement with ERP execution

 

Why Plum Group?

We understand both the technical and commercial sides of customer experience. Our consultants work with you to connect people, platforms, and processes—delivering seamless experiences that feel simple on the outside and are scalable on the inside.

 

With Plum Group, your customer experience becomes a strategic asset—built to last and ready to grow.