SAP for Utilities

Powering the Transition to Smarter, Sustainable Energy

 

The utilities industry is undergoing profound change. As energy providers face the challenges of decarbonisation, decentralisation, and digital transformation, SAP offers a comprehensive suite of solutions designed to help them thrive in a fast-evolving landscape. Whether it’s electricity, gas, water, or emerging renewable services, SAP equips utility companies to optimise their operations, engage customers more effectively, and comply with an increasingly complex regulatory environment.

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At the heart of SAP for Utilities is SAP S/4HANA, delivering real-time insights, intelligent automation, and end-to-end process integration—from customer service to asset management and field operations. SAP supports core utility processes such as meter-to-cash, outage and distribution management, billing and rate modelling, and energy data management. With advanced capabilities in predictive maintenance and mobile workforce scheduling, utilities can maximise uptime, minimise operational risk, and reduce service costs.

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Customer expectations are also transforming. SAP helps utilities deliver personalised, digital-first customer experiences through omnichannel engagement platforms, usage analytics, and proactive service. Integration with SAP Customer Experience and SAP Industry Cloud for Utilities ensures utilities can innovate rapidly—offering services such as time-of-use pricing, energy efficiency programs, and integration with prosumer energy models. Whether addressing network resilience, managing ESG reporting, or enabling smart grid innovation, SAP provides the digital foundation for utilities to lead in a low-carbon, customer-centric future.

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Let’s power your digital future.   Talk to us about how SAP for Utilities can improve service delivery, grid reliability, and sustainability.